Building the Service Foundation: Corporate Culture

Building the Service Foundation: Corporate Culture

As the saying goes, "You can't create the cathedral before you build the foundation."

That's why the first course in this Customer Service series focuses on building the foundation of good service.

The buzz term is "Corporate Culture."

It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service.

In this course, you'll get the basics about corporate culture, and how it impacts service.

You'll be able to identify on-the-job issues that are barriers to service excellence.

Simple, but effective, exercises will enable you to differentiate between a healthy corporate culture, and an unhealthy one.

At the completion of this course, you'll be able to develop a step-by-step action plan that sets the tone for an organization that prides itself on quality service.

Finally, you'll gain the know-how to be a dynamic force within your own division, team, or group culture.

By learning to strengthen the internal environment, you'll increase commitment to service, boosting performance, productivity, and ultimately, success.