Communication Skills for Resolving Conflict

Communication Skills for Resolving Conflict

Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely.

On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration.

This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict.

You will also learn how to act as a third party mediator or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.